Customer Service

PRIVACY :

Your personal information will not be provided or sold to any third party. All information you provide us is transmitted using a secure server (SSL).

CUSTOMER SERVICE HOURS

Our Customer Service Representatives are available to assist you with any questions you may have regarding your order. Customer Service hours are Monday through Friday, 7:00 AM to 5:00 PM PST and you may reach them by calling 1-800-276-1322. If you call outside of our normal business hours, please leave a voicemail including your name, order number, telephone number, and a brief message so we may return your call. All calls will be returned on the next business day. You can also email us anytime at admin@cimeosil.com.

CHECKOUT AND ORDER CONFIRMATION

When you have filled your cart, visit your shopping cart page to review your order. You will see the total amount of your order, excluding shipping, and tax if applicable. We offer convenient checkout methods that include standard check out where we accept all major credit cards (VISA, MasterCard, Discover and American Express).

If you choose our standard checkout method, you will be transferred to our secure processing area where you will be asked to provide your billing and shipping information. While in this secured area you will need to enter your credit card information.

Upon receipt of your order, we will send you a confirmation email outlining the details of your order.

SHIPPING AND HANDLING

All orders will ship within the Domestic US only.  Orders with subtotals over $49 ship FREE ground service.  Standard shipping and expedited shipping methods are offered during checkout. Signature is required for all orders over $100.

Orders will ship within 2-3 business days from when the order was placed. Occasionally some items may be temporarily back-ordered. If your order contains one of these items the entire order will be processed and shipped when the back-ordered product(s) are available. If the item is going to be on back-order for an extended period of time, we will separate your order and ship the products that are in stock to you. The backordered item will be shipped to you at no additional cost when it arrives back in stock.

If your package states it was delivered and you have not received your shipment, please contact Customer Service within 30 days of purchase for assistance.

TAX

We are required by law to collect sales tax on orders shipping within the state of California and South Carolina. The applicable tax will be calculated and added to your order during the checkout process.

RETURNS/RGA AUTHORIZATION

We want you to be happy with every purchase that you make from our site. If you are unhappy with your purchase, you may simply return the product to us within 30 days of purchase for an exchange or refund. A 15% handling fee may be deducted if the items are opened or used. To initiate a return, complete the form below to include your full name, and order number if available, email admin@cimeosil.com or call us at 1-800-276-1322, to obtain your Return Goods Authorization (RGA). Shipping costs are only eligible for refund if the return items were shipped incorrectly or damaged.